Frequently Asked Questions
-
Choose your product, add the required name, wording, size, colours and date, then check every detail before ordering. Personalised items are made especially for you. If anything is unclear, we will contact you before production begins.
-
Please include the exact spelling, wording, colours, size, quantity and required date. For photos or logos, send the clearest high-resolution file available. We will contact you if anything needs confirming.
-
Turnaround varies by product, quantity and season. Please check the product description for the current estimate. Delivery time begins after dispatch. If your date is urgent, contact us before ordering so we can confirm what is possible.
-
Contact us as soon as possible. Once personalised production has started, changes or cancellation may not be possible. This does not affect your statutory rights where an item is faulty, damaged or not as described.
-
Delivery options and charges are shown at checkout. Please inspect your order on arrival and contact us promptly with photos if it is damaged, faulty or not as described. Personalised goods generally cannot be returned for a change of mind, but your statutory rights are unaffected.
-
Yes. We create embroidered and printed workwear, event pieces, signs, drinkware, gifts and larger personalised orders. Use the Contact page with your idea, quantity, colours, required date and artwork so we can recommend the best route.