SBS Studios, based in the West Midlands, is responsible for personal information collected through this website and when handling enquiries and orders. Contact us at info@sbsstudios.co.uk.

We may collect your name, email address, phone number, delivery and billing details, order history, personalisation instructions, uploaded artwork or photographs, payment status and messages you send us. Payment card details are handled by our payment providers rather than stored by us.

We use information to respond to enquiries, prepare quotes, fulfil and deliver orders, provide customer service, prevent fraud, keep business and tax records, improve the website and send marketing only where permitted. Our usual lawful bases are contract, legal obligation, legitimate interests and consent where required.

We share only what is necessary with service providers such as Squarespace, payment processors, delivery companies, email and website providers, professional advisers and authorities where legally required. We do not sell personal information.

We keep order and accounting records for the periods required by law and retain enquiry, artwork and customer-service records only as long as reasonably needed for the purpose, dispute handling or repeat-order support. We securely delete or anonymise information when it is no longer required.

You may have rights to access, correct, erase, restrict or object to the use of your information, and to data portability or withdrawal of consent where applicable. Email info@sbsstudios.co.uk to make a request. You can also complain to the Information Commissioner's Office at ico.org.uk. Last updated 18 July 2026.